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rons (Offline)
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(happy ending) Saya vs Telkomsel, Help!!!!!!! - 02-07-08, 18:15
Saya lihat di website telkomsel ada promo koneksi internet telkomsel flash unlimited. Karena saya kontrakan, maka permohonan saya ditolak. Kemudian saya minta kawan saya untuk mendaftarkan kartu halo untuk saya atas nama dia. Paket yang saya ambil tanpa modem 125ribu/bulan unlimited.

Setelah mengisi semua data administrasi, kata CSnya, “Setelah menerima kartu Halonya, silakan datang ke grapari untuk mengaktifkan telkomsel flashnya”.

Keesokan hari, setelah saya menerima kartu Halo, hari itu juga saya langsung ke grapari untuk mengaktifkan telkomsel flash. Pertama saya masuk grapari, CS yang biasanya memberikan nomor antrian menanyakan,” ada yang bisa dibantu?”. Saya jawab,” saya mau aktifkan telkom flash”. Kemudian tanpa mengambil nomor antrian, saya langsung digiring ke meja CS1. Meja CS1 kosong, sepertinya CS yang giring saya tadi sedang mencari CS1 yang mejanya kosong.

Karena tidak ketemu, kemudian dia balik ke saya dan langsung mensetting gprs laptop saya. Setelah selesai saya tanya, lebih kurang seperti ini, “Cuma ini aja?”.”Iya”, kata CS teresbut. Dan saya pulang.

Lima belas hari kemudian, telkomsel flash saya diblokir. Ketika saya datang grapari, kata mereka tagihan saya sudah 5juta-an. Terkejut bukan main. Kata mereka, kartu yang saya gunakan tidak terdaftar sebagai telkomflash unlimited. Karena saya tidak mengisi form untuk mengaktifkan telkomflash unlimited.

Akhirnya saya bicara langsung dengan supervisornya. Kata supervisornya, terjadi kesalahpahaman antara saya dengan CSnya ketika mengaktifkan telkomsel flash. Saya meminta mengaktifkan telkomsel flash, malah yang diaktifkan cuma gprs tanpa menyodorkan form apa-apa.

Namun, siapa yang salah tidak berpengaruh kepada kebijakan. Tagihan 5 juta-an merupakan beban pelanggan. Supervisornya mengatakan, tidak ada jalur lain. Harus dibayar oleh pelanggan.

Dalam hal ini saya dalam posisi sulit. Karena menghadapi institusi besar. Selain itu mereka tidak menerima komplain jika yang salah adalah CSnya. Itu di luar sistem.

Selain saya, ada kawan juga yang mengalami hal yang sama. Cuma tagihannya baru 400rb-an.

Bagi pengguna internet, harap sangat berhati-hati. Jangan sampai, tiada angin, tiada hujan, sudah muncul tagihan jutaan.

Saya sangat berharap masukan!

Roni
Banda Aceh
roni_afriza@yahoo.co.uk.
   

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02-07-08, 18:21
@Momod tolong di pindah k sub forum surat pembaca.
Terus terang, masalah sampeyan tu parah banget mas. Coba sampeyan sebarkan surat ini k forum2 yg lain mudah2an ada penyelesaian.

http://alapola.myminicity.com/
http://dheophealapola.wordpress.com







PAguyuban JOmblo GAgah Ramah dan CerIA
PABLO GARCIA
   
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02-07-08, 18:24
trus skrg tagihannya bagaimana?

klo masalah seperti itu coba laporkan ke YLKI (lembaga layanan konsumen) imo...


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02-07-08, 18:24
weleh parah bgt tuh telkom!
harusnya si CS yg bertanggung jawab tuh!

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02-07-08, 18:50
Ga bisa di tuntut ya?
   
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02-07-08, 18:52
bs, tuntut administrasi!!

unsur2 pidana ma perdatanya gak memenuhi...

jd akibatnya tuh grapari izin usahanya bs dicabut alias closed

imo


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02-07-08, 18:54
bvukannya ke surat pembaca ini
cmiiiw



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02-07-08, 18:58
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bvukannya ke surat pembaca ini
cmiiiw
akses lu bs pindahin thread ini kagak?


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02-07-08, 18:59
gue kan other dis



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02-07-08, 19:00
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gue kan other dis
jd kagak bs y?

nunggu anang aja klo gt


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