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pembataan (Offline)
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Status : geass effect
02-07-08, 19:03
coba ja dibawa kepengadilan, kalau perlu panggil wartawan, jelas2 itu salahnya cs, gw rasa emang cs telkom banyak yang ga paham masalah internet,makanya sering kejadian kaya gini

= Warnet SiniSitu =
   

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Old
  (#12 (permalink))
Panji 18 (Offline)
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Status : Velox Et Exactus
02-07-08, 19:10
kasian banget lu bro, bener kata pembataan bawa wartawan aja ke sana dulu
















Berhasil tidak dipuji, gagal dicaci maki, hilang tidak dicari, mati tidak diakui ...
   
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  (#13 (permalink))
greed_on3 (Offline)
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Status : Call for Availability
02-07-08, 19:22
Quote:
Dalam hal ini saya dalam posisi sulit. Karena menghadapi institusi besar. Selain itu mereka tidak menerima komplain jika yang salah adalah CSnya. Itu di luar sistem.
gak usah takut bro!
justru semakin besar perusahaan tsb,brarti banyak jg perusahaan lain yg bersaing ato bahkan saling menjatuhkan!
klo misalnya punya kenalan org indosat misalnya,kasih tau aja masalahnya,.
siapa tau ntar di expose,dan mati kutu-lah si telkom itu!
klo udah kjadian kya gtu
good scenarionya:telkom minta maaf secara terbuka,.
bad scenarionya:telkom tuntut balik ato ga dia sewa jagger buat neror!

sing me something new ...
   
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BILL_GATES (Offline)
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Status : 1% human..99%????
02-07-08, 19:46
ts nya tingal di aceh yahoo nya punyanya uk???
   
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btrilaksana (Offline)
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Status : God of Dodol World
02-07-08, 20:22
kalo masalahnya kaya gini jelas 100% kesalahan bukan di telkomsel aja tapi lebih kearah human error. agak susah menang dari kasus ini karena lu gak punya bukti otentik kalo udah daftar flash unlimited. bukti otentik ini yang menjadi senjata andalah telkomsel melawan anda kalo masalah ini sampe di bawa kepengadilan. tar ujung2nya malah kuar biaya 2x buat bayar telkomsel sama pengadilan. IMO mending diselesaikan secara langsung aja tanpa embel2 pengadilan.
   
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02-07-08, 20:44
konsumen emang cuma di jadikan sapi perah.... kalo di Jogja enak tinggal tulis berita di kolom surat pembaca.... kirim ke Kedaulatan Rakyat, Bernas, Kompas, Jogja Pos... kalo bisa juga ajak temen buat liput ..... kegiatan anda saat komplain di GRAPARI.... dulu di Galeri Indosat Jogja sampai ada yang teriak-teriak.... Tagihan jebol jutaan. akhirnya win-win solution ..... bayar cuma seperti tarif Speedy Unlimited....
   
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  (#17 (permalink))
julietta (Online)
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Status : Do your best, and let God do the rest...
02-07-08, 20:55
wah, parah banget ni

tp masalahnya TS juga ga isi formnya ya...ya human error sih, CSnya juga salah

coba aja masukin ke surat pembaca dulu, kompas misalnya, biasanya ada tanggapan kok pasti


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Close your eyes, and counting..1..2..3..4..5..6..7..now open your eyes, all the goods things will surround you

"aku ingin menjadi mimpi indah dalam tidurmu, aku ingin menjadi sesuatu yang mungkin bisa kau rindu
karena langkahku rapuh tanpa dirimu, karena hati telah letih...
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02-07-08, 21:26
nah ini dia yg gw sempat serem, dan sempat gw posting di thread sebelah soal flash unlimited.

pas cek *888#
total tagihan gw udah 16jutaan.... nyaris pingsan,
lantas gw ke kantor telkomsel dimana gw daftar flash unlimited nya.
Penjelasan CS nya bahwa kalo udah aktif flash unlimited, apa yg tertera di *888# di ignored ajah....

sedikit lega walaupun masih deg degan juga.... secara omongan CS menurut gw kagak bisa dijadiin pijakan hukum sama sekali.

trus gw nunggu sampe tagihan periode berikut,
Puji Tuhan.......
Ternyata tagihannya normal.... totalnya 200rebu..... dgn rincian 125 rebu utk flash unlimited sisanya adalah cost pembicaraan dan SMS kartu halo gw + pajak.

Fuihh.... lega deh....

cuma masih deg degan juga nih.....
kalo suatu hari kelak terjadi kesalahan billing system mereka, kira2 apa pijakan hukum kita yah???
   
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Status : God of Dodol World
02-07-08, 21:40
kalo bulan pertama tagihan normal yah seharusnya untuk kedepannya yah gak ada masalah. seandainya ada masalah kita tetap menang bos. misalnya di billing telkomsel no halo kita tercatat gak unlimited lagi. cukup minta buktinya aja mana surat pemohonan berhenti flash unlimitednya
   
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DooRentZs (Offline)
Why so serious..?
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Status : GX Joker
02-07-08, 22:11
Sulit ya kalo menurut gw kalo sampe harus ke pengadilan..bisa dibilang TS ini ga punya defense apa2..bisa kalah telak & malah rugi lebih besar lagi..hmm..solusinya ya sebaiknya diselesaiin secara intern aja..masukin surat pembaca ke media juga boleh aja..tapi sebaiknya komunikasiin dulu sama manajer GRAPARI setempat..anyway udah ketemu sama CS yang settingin Flash-nya..?

Semoga ada win-win solution deh..dan yang pasti kalo buat gw jadi pelajaran bgt..yg namanya hitam di atas putih tu penting bgt..


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Quote:
Originally Posted by white_tiger View Post
grafik emang menarik orang buat nyoba, tapi gameplay lah yang menarik orang buat maen terus dan terus
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